Staffordshire care home rated Outstanding by the Care Quality Commission

A care home in Kinver, Stourbridge, has been rated Outstanding following an inspection by the Care Quality Commission (CQC).

CQC inspected Fairmont Residential Limited in November 2019. The care home provides personal care and accommodation to seven people who have a learning disability or autism.

The inspection found that people using the service benefitted from safe, effective, caring, responsive and well-led care. Under CQC’s programme of inspections, all adult social care services are given a rating according to whether they are safe, effective, caring, responsive and well-led.

Fairmont Residential Limited has been given an overall rating of Outstanding and is rated as Outstanding for whether its service is effective and responsive. It is rated as Good for whether the service is safe, caring and well-led.

Maggie Hannelly, CQC Head of Inspection for Adult Social Care in the central region, said

“Our inspection team was very impressed by the level of support offered at Fairmont Residential Limited.

“Staff were passionate and committed to ensuring people were supported to have maximum choice and control of their lives. There was a detailed and extensive assessment process in place to ensure people’s needs were met before they moved into the home.

“There were champions in place to offer staff support and drive improvement throughout the home. They ensured that people were supported to maintain good health and nutrition; and worked in partnerships with other organisations to achieve this.

“Innovative ways were used to ensure the environment was adapted to meet people’s needs, this included considering people’s cultural and sensory needs.

“There were innovative communication systems in place to assist people to express their wishes and make choices. For example, one person chose how they would like to dress by showing staff pictures of their clothes on their computer.

“We also saw the picture exchange communication system (PECS) being used to support people in making choices and decisions about what they wanted to do. Some people had a personalised set of symbols for them to choose from.

“This is why we have rated Fairmont Residential Limited as Outstanding.”

A full inspection report has been published on CQC’s website:

Forging a Future For All Awards November 2019

Fairmont were again proud sponsors of the 2019 awards which help to launch an inspiring vision for the Dudley borough setting out aspirations for the kind of place Dudley wants to be in 2030.

The winners of the awards were announced at a black tie gala dinner event in Brierley Hill on Thursday, November 28.

The Outstanding Contribution to Education Award was sponsored by Fairmont Residential and we would like to extend our congratulations to the winner Skills Training UK Dudley Centre for their work in providing practical support to help learners achieve their qualifications, build confidence and help them discover the right career path.

Exceptional People & Rewarding Career

If you have been following our advertisement features over the past few weeks you will know that Fairmont Residential has a firm commitment to providing high quality care for people with severe autism and a learning disability.

To help us achieve our mission and aims we always start by recruiting the right staff team. We currently employ over 130 care staff across our 5 homes and are planning further expansion next year. We are adding to our management team and wish to recruit an Operations Manager who will provide leadership and support to the Registered Managers and their teams in all our homes.

Our Service Users are young energetic and active people who love outdoor pursuits and activities such as long-distance walking, cycling, swimming and bowling. We recruit staff who are able to support these activities and who will put our service users at the centre of what they do.

A parent recently sent a Thank You card to one of our homes saying
“Thank you to the staff for giving (name) such a great life! Thank you for making it possible for him to come to visit us, thank you for the letters home, thank you for helping him to do crafty stuff, thank you for giving him adventures, thank you for liking him, flaws and all, and above all thank you for taking care of him! Our heartfelt thank you.”

We believe our service users deserve the best staff and we truly believe we have a fantastic team. We recruit, train, and support people who are able to sign up to our mission and goals and put the service users first. Our staff demonstrate good values, attitude and behaviour, they always remember their workplace is the service user’s home. They are reliable, conscientious and trustworthy. Together we ensure the service users can lead active and fulfilling lives.

If you can sign up to this commitment, then we would always welcome your application to work with us.

By continuous investment in our staff through support, supervision, training and development we ensure career progression opportunities within the company. As well as all our mandatory and bespoke training all non-qualified staff are offered QCF level 3 training following their introductory six months with Fairmont. Our Deputy Managers and some senior care support workers are being supported to complete their QCF 5.

And a huge thank you to all the amazing individuals who are part of the Fairmont Team!

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Fairmont proud sponsor of Dudley community awards: Forging a Future for All

Forging a Future for All Award winners announced
Councillor Judy Foster, deputy leader of Dudley Council, said: “The awards have been the perfect way for us to bring the vision to life by identifying people and organisations in the community who are already doing great work to forge a future for all.”…

As well as Dudley Council – the awards have been sponsored by a host of borough businesses including Dudley College and Fieldings Auctioneers, Motorline and Fairmont Residential.

Read the full article:

Inside our Homes

Over the years in which I have worked with children and adults with autism there has been a change in attitude and awareness of the Autism Spectrum Disorder. When I started out in the late ‘70s people with autism and learning difficulties who needed care outside of their families tended to live in large generic learning disability homes. There was a complete lack of awareness then about the environmental effect on people with autism. Generally, we are now much better informed by research. We have learned that the sensory environment is vital and needs to be autism-friendly, how the home feels, looks, sounds, smells and functions will influence a person’s day to day quality of life.

But the concept of designing for autism could also be taken too far to the detriment of the individual needs of each person. Every person with autism will experience the characteristics of the disorder with varying degrees of difficulty. Many may also have a range of other complex needs such as epilepsy, sleep disorders, ADHD and learning difficulties which all need to be taken into account in home design.

At Fairmont we have taken on board the general principles from research, we know controlling acoustics such as noise, echo and reverberation helps the person with autism. Escape space for any overstimulation in the shared environment is also vital. All of our homes have safe garden space and some of our service users have their own ‘den area’ or sensory room providing alternative personal quiet space other than their bedroom.

As we have developed more homes we have been able to get to know the individual needs of the person with autism who will live there. We now have a general research backed specification which is autism friendly for all our homes, but we then ensure we also meet the person specific needs and preferences.

If you would like to find out more about our homes, please take a look at our website and follow us on Facebook.

Supporting People with Autism

Autism is a lifelong neurodevelopmental condition. The main features of autism are persistent difficulties in social interaction and communication and the presence of rigid and repetitive behaviours. People with autism are often resistant to change or may have restricted interests. Some people with autism also commonly experience difficulty with sensory sensitivity, sensory processing and emotional regulation difficulties. The features of autism may range from mild to severe and can fluctuate over time or in response to changes in circumstances. It is estimated there are currently 700,000 people in England with autism and the need for specialist care has never been greater.

So that’s the general criteria for a diagnosis of autism but in reality every person with autism is uniquely different. The way that autism affects a person changes at different stages of life and can depend on coexisting conditions such as learning disabilities.

Having autism can make living in our noisy, busy and totally unpredictable world very difficult. This sometimes results in people with autism presenting challenging behaviour. This behaviour serves important functions for the person who displays it, helping them to cope better or exert some control over their immediate environment. It is not a deliberate attempt to upset or harm others.

Fairmont supports people in our residential care homes by fully recognising the difficulty of living with autism and a severe learning disability.  Our ethos offers the best level of residential care ensuring the highest possible quality of life and outcomes for our service users.

Our approach reflects Care Quality Commission (CQC) small group or bespoke single homes that allow people to be part of the community and promote their independence but at the same time taking our own evidence and research into account that many people with autism and sensory issues prefer quiet rural settings. Our homes in and around Stourbridge and Kidderminster offer the best of both. Our first home opened in 2007 and we now have five homes offering person centred care for nineteen young adults with autism, learning disabilities and other complex needs. All of our homes have consistently been rated as “Good” by CQC.

Fairmont recognise our staff as our finest resource and provide continuous training and development opportunities ensuring the highest standard of care is provided and maintained. We have key teams led by a senior care support worker for each service user. Our managers are highly qualified and experienced in learning disability and autism and provide vital support and supervision to our staff teams.

We know that challenging behaviour presented by people with autism is reduced by better meeting needs and increasing their quality of life. Our services are underpinned by a positive behaviour support model. We reduce barriers to development caused by challenging behaviour by teaching the person to use alternative communication via signing and use of symbols and by providing predictability and structure in their day. We then offer meaningful activities and pastimes to promote stability, opportunity and development for our service users. We place particular emphasis on physical activity, long walks through local woods and rural treks are part of our service user’s daily activity schedule.

We engage with parents and families recognising they are the enduring people in the lives of the people in our care. Our success is also endorsed by families. In a recent CQC Report comments from a family, who live nearby and visit their son twice a week, included.

“We have total trust that staff always work in our son’s best interests at all times. It is a wonderful home for [person’s name], they are relaxed in it and we can see how settled they are. We were heavily consulted on the care plan and are invited to the reviews or to come in for discussions if there are any major changes”

If you would like to make a referral to Fairmont or enquire about any job vacancies please contact our West Midlands Office on 01384 395928.

A Talented Team

A Talented Team

We are delighted to congratulate one of our managers who will be joining the Care Quality Commission, the independent regulator of all health & social care services in England, as an inspector! We see this as a glowing endorsement of Fairmont’s training and the quality of staff we recruit. Caroline has been a huge asset and we are so happy to share her success with you. Caroline was closely involved in the recruitment of her replacement Matt Stevens who she will be mentoring until she moves on at the end of October. Well done, Caroline!

Matt Stevens comes to us with years of experience as a registered manager and a whole lot of passion for care. When we asked Matt about his first impressions of Fairmont, here’s what he said: “What a very welcoming staff team! I felt at home straight away and knew Fairmont was somewhere I could settle down and help to make positive outcome with the service users we all support.”

Going the Extra Mile

People who work in care do so to make a difference to the people they support. Our staff at Fairmont believe in going the extra mile. One of our service users made some very special memories this August when he was a groomsman at his brother’s wedding. He was supported on the day by a great staff team.
Mum’s comments after the day: “What Fairmont did to facilitate my son’s attendance at the wedding was over and above what any other service provider would have done. You planned for every eventuality… Thank you, Fairmont, you are outstanding!”
We have a firm commitment to high quality care and deliver this by recruiting the right management, senior and care support worker teams and by continuous investment in staff supervision, training and development.

Our Mission

We create comfortable, safe and secure homes for the people in our care. We ensure through a personalised, consistent and structured approach that our Service Users develop to their full potential. Our activity programmes reflect Service User preference and choice ensuring life is enjoyable.

Spotlight on Fairmont

Left to right: Anna Shannon, Emma Thomas, Laura Homer, Caroline Mulhall, front: Martin Brandt, Hannah Marks.

Fairmont Residential provides specialist residential care for people with autism and a severe learning difficulty. The five care homes are currently located in Kidderminster, Stourbridge and Brierley Hill. All five services have an excellent staff ratio and have consistently been rated as “Good” by CQC. We are delighted to celebrate the recent promotions of some of our staff.

Employee Case Study: Anna Shannon recently celebrated 10 years at Fairmont

“I love working at Fairmont, above all because of the quality of life we offer all our Service Users. In that respect, we are not a standard care home. We offer our Service Users fantastic opportunities to access the community and enjoy a full life. I have been with Fairmont almost since the beginning and know the Service Users really well. No day is the same and it is very rewarding to see the difference we make to people’s lives. Since joining in 2008, I have been trained in TEACCH, Makaton, Autism, MAPA, and many others including completing my QCF 5 and Assessors Award with the company. Shortly after coming back from a year off for maternity leave I was promoted to Deputy Manager in 2016. In May 2018 I was promoted to Registered Manger, responsible for 2 sites. I particularly enjoy mentoring new members of staff and seeing them grow in confidence and skills.”

New Team of Deputies:

Emma Thomas, Hannah Marks and Laura Homer have all been with Fairmont for between 3 and 4 years. They have consistently shown their commitment to Fairmont and our Service Users, growing in knowledge and confidence. They are a fantastic addition to our management team.

We are always keen to hear from applicants who share our desire to deliver outstanding care.

Due to recent expansion we have a number of vacancies for both night care support work & day care support workers. Our standard week would be 39 hours over three long days, but we can also offer some part-time hours. Please send us an email telling us why you would like to join our team:  or call 01384 395 928

Staff with Service Users